The Fenway Institute presents this conference designed to train healthcare workers in providing gender-affirming healthcare and best clinical practices. Sessions will be led by faculty that specialize in transgender-focused research and patient care.There will be an optional half-day pre-conference training from 11 AM – 3:30 PM on October 16th. Click here to register: https://cmeregistration.hms.harvard.edu/events/advancing-excellence-in-transgender-health-a-course-for-the-whole-care-team-live-stream-only/event-summary-6c2d31b359bf438eafc284e4bea2d205.aspx?5S,M3,6c2d31b3-59bf-438e-afc2-84e4bea2d205=
This 3-part webinar series will delve into the importance front desk staff at community health centers. The first webinar will focus on communication, being efficient, telephone etiquette, and more.
Presenter: Shellie Sulzberger, Coding & Compliance Initiatives, Inc.
The second session of this 3-part webinar series will continue to focus on different aspects within customer service at community health centers. This session will focus on greeting patients, scheduling, registration, understanding insurance, terms to know, and collections.
Presenter: Shellie Sulzberger, Coding & Compliance Initiatives, Inc.
The third and final webinar in this series will conclude the information on customer service in health centers. This session will include discussion of the importance of acquiring sliding fee information to determine eligibility, requesting co-pays, and SDOH.
Presenter: Shellie Sulzberger, Coding & Compliance Initiatives, Inc.